Faq's
How long in advance do I need to order ?
Ideally we get your order about 3-4 weeks in advance. However we might be able to fit in your order on a short notice, so just send us a message with your request.
Do you make fondant cakes?
I'm afraid we're not offering any fondant cake designs. Our cakes are covered with delicious butter cream or chocolate ganache.
Do you deliver ?
We're offering deliveries to the following postcodes: NW2, NW3, NW6, NW8, NW11, N2, N6
Delivery fee depends on the exact postcode.
Do you offer Gluten, Dairy or Egg-Free cakes ?
I'm afraid we're not offering any free-from cakes.
Do I have to store my cake in the fridge?
Yes, butter cream cakes should be stored in the fridge and taken out about an hour before serving.
How do I transport my cake?
Ideally place your cake box in the empty boot or footwell of your car. We can provide you with a small piece of rubber mat so your cake box doesn't slide around. Please make sure to hold & carry your cake box from underneath and be careful not to push & bend the sides of the cake box as this can easily damage the cake inside.
Do I have to pay a deposit?
Yes, a 50% deposit is required when placing the order.
Deposits are non-refundable and non-transferable.
What are your Terms & Conditions ?
Price: The price for the order shall be as stated on your order confirmation email. You agree to pay the full price, in accordance with the order confirmation, after the details are checked and agreed by you.
Deposit: All orders require a 50% deposit at the time of booking. Please note that all deposits are non-refundable and non-transferable. The deposit becomes due when the order details have been confirmed by us via email.
Final payments: Final payments for all orders are due 2 days before collection/delivery and can only be made via bank transfer or in cash (no cheques or card payments).
Alterations: If you wish to make any alterations to your order once it had been confirmed, please let us know as soon as possible. We will try to accommodate the changes but we cannot guarantee that it will be possible to do so. Alterations may incur additional costs and you will be notified of any extra charges. Please note that any changes must be confirmed by email. Cancellations: Should you cancel your order less than 10 days prior to completion, the full payment is required.